3D Asset Hub – Return & Refund Policy

Effective Date: December 18, 2025

Thank you for your purchase!

We appreciate your trust in purchasing our SKP models and digital assets. Please read this Return & Refund Policy carefully before making a purchase.

1. Digital Products Disclaimer

All products sold on this website are digital downloads, including SKP models, bundles, and collections.

Once a purchase is completed and the download link is delivered, the order is considered fulfilled.

Key points:

• No returns are accepted without valid reasons.

• All sales are final once files have been delivered.

2. Eligible Refunds

Refunds will only be granted in the following situations:

1. The download link is invalid or inaccessible.

2. The files are corrupted and cannot be opened or used.

3. The downloaded files do not match the product description or preview.

4. Duplicate payments were made.

Important: Refund requests must be submitted within 14 days of purchase and must include your order number and relevant screenshots or evidence of the issue.

3. Non-Refundable Cases

Refunds are not applicable in the following scenarios:

• If the buyer cannot use the files due to lack of software knowledge.

• Files have been successfully downloaded and used without issues.

• Subjective dissatisfaction with the product after download.

4. How to Request a Refund

If your purchase meets the eligible conditions above, please contact us as soon as possible.

Contact Information:

• Email: support@3dassethub.com

• Service Hours: Mon–Fri, 9:00–18:00 (GMT+8)

When contacting us, please provide:

• Your order number

• Screenshots or clear proof of the issue

5. Final Note

All sales of digital products are considered final except under the eligible refund conditions outlined above.

By making a purchase, you acknowledge that you have read and understood this Return & Refund Policy.

3D Asset Hub
High-Quality 3D Assets for Creative Professionals